About Us:
Teabox isn’t just another tea company — we’re a freshness revolution. We source directly from 150+ estates across India, often getting the finest teas within hours of production. With cutting-edge cold storage and dehumidifying tech, we lock in every note of aroma and flavor. The scoreboard? 5 billion+ cups delivered to 125+ countries. We’re building a premium, home-grown Indian tea brand from THE SOURCE — and we’re doing it from Siliguri, the heartland of Indian tea.
About the role:
This role involves interacting with customers across various channels, ensuring prompt support, maintaining high service standards, and creating positive brand experiences. Ideal candidates are excellent communicators, customer-focused, problem-solvers, and passionate about delivering exceptional service with empathy and professionalism.
Key Responsibilities:
- Enhance customer satisfaction, loyalty, and retention by solving their queries.
- Drive NPS of the company by ensuring Quality Service levels of network stakeholders.
- TAT adherence for complaints while working with cross-functional teams to ensure customer experience and service recovery is not hampered.
- Prepare customer feedback on product ranges and new releases, as well as prepare reports.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Online or E-commerce customer support experience will be preferred.
- Attend customers' queries on different channels and platforms we operate.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Qualification & Skills:
- Any Graduate with 1-2 years of relevant experience.
- Good communication, writing, and comprehension skills.
- Problem-solving analytical approach.
- Excellent knowledge of Microsoft Excel.
- Team player and ability to work under pressure.
- Confident, patient, polite, tactful, and diplomatic when dealing with difficult situations.
- Need to have good written communication and email etiquette.
- Service on Live Chat.
- Experience in email and chat support.
