About the Role:
We’re looking for a proactive and detail-oriented individual to join our supply chain team at Teabox. This person will act as the bridge between our logistics partners and our customers, ensuring all delivery-related issues—like delays, RTOs, damages, and misroutes—are resolved swiftly and communicated effectively.
Key Responsibilities:
- Handle all logistics-related customer queries (in-transit delays, RTO, damage, lost shipments, etc.)
- Coordinate with courier partners (Delhivery, Bluedart, India Post, DHL, Fedex etc.) to get real-time updates and ensure timely resolution.
- Provide prompt, clear, and professional updates to customers.
- Proactively flag potential escalations and work cross-functionally with CX and Ops teams to resolve.
- Maintain logs of cases handled and share insights for improving courier performance.
What We’re Looking For:
- 1-3 years of experience in logistics coordination / customer support
- Excellent communication (written + verbal) and problem-solving skills.
- Someone who’s sharp, accountable, and can multitask in a fast-paced environment.
- Familiarity with tools like Freshdesk, Excel, courier dashboards, etc., is a plus.
Why Join Us?
- Work with a global D2C brand present in 120+ countries.
- Be part of a lean, high-impact supply chain team.
- Opportunity to grow into a core logistics or CX role based on performance.
